Need help replacing voyager for touch

Okay so I been having troubles with my voyager. At first I took it to the Verizon store and they actually downgraded my phone to firmware 11 because I was having problems. I have no idea why they did that because that was like the 4th time i went it that store for firmware upgrades, because my phone hasn't been working for months.

It seemed like they didn't want me to get a new phone. So after like 2 days of playing with the old/new firmware it ends up showing the same disabilities (shutting off, incorrect battery bars, and wasn't sending/receiving text).

I went back to the store later that week and they just sent me a refurbished one. But now that I have this one, its even worse. I don't understand why they would release this phone if it barely works. I mean this thing is garbage. It shuts off like every 10 minutes. I even replaced the battery.

Well anyways to get to the point, I just want to upgrade to the touch, but is there any deals I can get out of it? I heard that some people can get there phone replaced for only 50 dollars, and some get it free. Any help?

Also if I do get it do I need the administrator for the phone? Because my mom pays for my phone, and when i got the refurbished one she didn't need to come.

Thanks